Turn WhatsApp into your pharmacy’s busiest counter
No app. No website. Just WhatsApp. Your customers message your pharmacy in Arabic or English. PharmaConnect answers instantly 24/7, captures orders even when your pharmacy is closed, brings customers back with automatic refill reminders, and lets them know the moment their medicines are back in stock.
- Never miss an order
- Accept orders 24/7, even when you’re closed
- Bring customers back automatically
- Reach more customers nearby
Works on PharmaConnect network, or your own dedicated line.
When patients need their medication most, finding it should not become another challenge
For patients and families already facing difficult health journeys, searching for essential medicines can add unnecessary stress and uncertainty. PharmaConnect helps connect patients with pharmacies that have the medication they need, making it easier to find treatment when timing matters.
Up and running in 72 hours
No hardware and no integration project. Three simple steps.
Display your QR
Print the PharmaConnect poster and put it on your counter. Every branch gets its own code.
Customers chat and order
They scan, WhatsApp opens, and they order by message or by photo of a prescription, in Arabic or English.
You manage in the portal
Orders, reminders, stock alerts and callbacks all land in one simple pharmacist dashboard.
Just a few recovered orders a day can change the maths.
PharmaConnect does not just take orders. It re-engages customers automatically, turning one-time buyers into repeat revenue. Customers return when their refills are due, stock-outs become future sales when medicines are back, and missed opportunities become new orders when nearby pharmacies cannot fulfil demand.
Automatic refill reminders win back repeat orders you would otherwise lose.
When an out-of-stock item returns, the customer who wanted it is notified instantly.
Everything your pharmacy needs on WhatsApp
One assistant for ordering, retention and insight.
WhatsApp ordering
Customers order by text or photo of a prescription. No app and no sign up.
Open after you close
A customer messaging at 1am does not hit a wall. Their request is captured and ready for your team to confirm when you open.
Never miss an order
No missed calls. No handwritten notes. Every request is captured and organised in your portal.
Refill reminders
Automatic, timed reminders bring customers back for repeat prescriptions before they go elsewhere.
Stock-back alerts
Notify customers the moment their medicine is back in stock and recover sales that would have otherwise been lost.
Orders from nearby
When customers nearby are looking for medicines you have in stock, PharmaConnect helps connect them with your pharmacy.
Analytics
Understand your customers with insights into orders, conversions, demand trends, and branch performance.
Multi-branch
Manage multiple pharmacy branches from one platform, each with its own QR codes, settings, and customer requests.
Personalised welcome
New customers get a warm, branded welcome by name in their own language the first time they message you.
Customer records
Every customer, their orders and what they last asked for, organised in your portal so you can serve them better.
Opening hours aware
Replies and order confirmations respect your working hours and holidays, so customers always know when to expect you.
Arabic and English
A natural, bilingual conversation your customers already know how to use.
One connected network
Manage every branch from one place.
Connect all your pharmacies under a single PharmaConnect network. Customers can message one WhatsApp number and be connected to the right branch, while your team gains visibility across locations to improve fulfilment, retain customers, and grow sales across your entire network.
- Every branch under one connected network
- One WhatsApp number routed to the right branch
- Visibility across every location for your team
- Retain customers and grow sales network-wide
Simple pricing that grows with you
Month to month, no minimum term. Save with annual billing.
Core
Start capturing WhatsApp orders
for up to 300 active customers/month
- WhatsApp ordering
- POS integration for stock updates
- 1 portal user
- Single branch
- Order management
Plus
Bring customers back automatically
for up to 300 active customers/month
- Everything in Core
- Refill reminders
- Stock-back alerts
- Up to 3 portal users
- Email notifications
Pro
Never lose a sale to being out of stock
for up to 300 active customers/month
- Everything in Plus
- Redirect customers to a sister pharmacy when a medicine is out of stock
- Requires at least 2 pharmacies
- +$300/mo for each pharmacy beyond the 2nd
- +Your own dedicated WhatsApp number on any plan.
- +Analytics dashboard, add it to any plan.
- +Additional pharmacy locations: $230/mo on Plus, $300/mo on Pro.
Questions pharmacies ask
Do my customers need to install anything?
No. They use WhatsApp, which they already have. They scan your QR code or tap a link and start chatting.
What counts as an 'active customer' for pricing?
Only customers who place an order or message your pharmacy through PharmaConnect that month. Every customer you've ever served can stay in your system — you're never charged for the ones sitting quietly in your records, only for the ones actually ordering or in touch that month.
Is it available in Arabic?
Yes. The whole conversation works naturally in Arabic and English, and customers pick their language.
Is it my WhatsApp number or a shared one?
Either. You can start on our shared number, or add your own dedicated number so customers see your pharmacy name.
What happens to patient data?
Conversations and orders are stored securely and used only to serve your customers. See our privacy policy for details.
How long does setup take?
Usually within 72 hours. We create your pharmacy, you print your QR poster, and you go live.
What happens if a customer messages when we are closed?
The conversation carries on as normal. PharmaConnect answers, takes the order, and tells the customer exactly when you next open so the pharmacist can confirm it. The order is waiting in your portal when you arrive.
See PharmaConnect working for your pharmacy
Book a 20 minute demo, or message us on WhatsApp and try it yourself.
Talk to us
Book a demo, or reach the team directly.
+962 7 9692 5651